After working with elementary school children for over five years, I’ve started to question my ability to keep up with the workload. I love my job, but lately, I’ve felt easily distracted and procrastinate more than usual. This hasn’t just impacted my performance at work; I’ve spent more time grading papers and planning lessons late into the night, losing sleep and energy for the next day.
Having seen similar symptoms in some of my students with ADHD, I started researching adult ADHD and eventually stumbled upon Done (also known as DoneFirst). And after going through the entire process, I’m here to share my experience to let others know what to expect, from starting with Done to what happens after the appointment.
While I had a positive experience, I ultimately switched to ADHDAdvisor.org because of its focus on comprehensive ADHD treatment. Nonetheless, your experience will differ from mine, so this review covers my honest and firsthand impressions, allowing you to determine the best service for your treatment.
Done is a reputable service that makes it easy to get in touch with qualified mental health clinicians. These professionals can also help people with other conditions, such as depression or anxiety. I liked my provider and had no issues throughout the process, but I wanted something with more treatment options after learning what they could offer.
What I Liked:
- Plenty of scheduling availability in my area
- Reasonable monthly membership plan ($79)
- Ability to message my provider or care team directly
- Can see clinicians in person
What Could Be Improved:
- More holistic treatment options, such as therapy and behavioral management
- Initial diagnosis appointment affordability ($199)
- Better in-person provider availability
Done is a great online ADHD service if you only need medication, but I wish it offered other treatment options with the membership. While Done wasn’t the right service for me, it has advantages worth noting.
My Experience with Done
I chose Done because of its scheduling flexibility on weekends, the only free time I have during the school year. The initial sign-up process involved taking an online quiz to determine if I may have ADHD (or at least show symptoms), followed by meeting with a provider on Zoom the next day.
I’ve never used a telehealth service before, but Done was straightforward and made it easy to get started. Between the online assessment, appointment scheduling, and patient account setup, I needed less than 20 minutes.
Taking the Online Assessment
I first answered a few personal questions, such as my birthday and preferred pronouns, followed by questions about my behavior and usual tendencies. For example, one of the questions asked:
“How often do you have difficulty getting things in order when you have to do a task that requires organization?”
All of the questions had five multiple-choice responses on a scale from never to very often. The quiz only took a few minutes to complete, after which I entered my phone number to move forward.
Scheduling an Appointment
After I received a confirmation text to set up my account, I could select an appointment to meet with a provider for a diagnosis, whether in person or virtually. In-person clinicians had less availability for me, but your area and available providers will likely have different scheduling options. After I selected an appointment, I put down a $20 deposit and was instructed to set up an account and provide a few documents.
Setting Up My Account
My Done patient portal allows me to book additional appointments, message my provider, and edit my profile. Before meeting with my provider, I had to fill out a patient intake form and submit a photo of my ID.
It also requested a primary care referral, pharmacy information, and insurance cards. However, Done only uses my insurance information for prescriptions, not to cover the cost of its services. Once I finished creating my account and submitting the required documents, I was ready to meet with my provider.
The Diagnosis Appointment
I met with a psychiatric mental health nurse practitioner (PMHNP) who reviewed my assessment responses and what I wrote in the intake forms. She was friendly and made me feel comfortable, ensuring that it’s okay for adults to seek help for ADHD, which is more common than people think.
She asked me additional questions to understand my barriers and recent behavior changes, such as if I struggle with zoning out when others are talking, concentrating on important tasks, and misplacing items. Our conversation lasted for about two-thirds of the call, after which she said I might have a mild to moderate form of inattentive ADHD.
Learning About My Options
My mental health clinician advised that I start a non-stimulant ADHD medication and see how I respond. If I ended up needing stimulants, I would have to see an in-person provider to request refills.
I asked if medication was my only option, and unfortunately, she could only refer me to a therapist or behavioral coach outside of the Done network. While I’m not opposed to trying the medication, I’d rather try therapy before starting a new prescription.
Because of the current telemedicine public health emergency extension, virtual providers can prescribe certain medications until November 2023, but all patients must eventually get a referral in person after it expires. Moreover, several U.S. pharmacies, including some CVS and Walgreens locations, have started to reject stimulant prescription orders from telemedicine platforms. So if I need to take them eventually, there’s a good chance I will have to see an in-person specialist or my primary care provider regardless.
Reviewing the Membership Plan
After the end of my appointment, I was automatically enrolled in Done’s monthly membership, which includes virtual consultations, online messaging with my provider, and prescription refills. While it’s not an unreasonable price (especially if you don’t have insurance), it doesn’t cover the cost of prescriptions and therapy appointments, so my total care cost would be much higher.
Done vs. Competitors
To give you a complete idea of how Done compares to other ADHD services, I’ve created a side-by-side comparison, including ADHDAdvisor.org and Cerebral. Check it out:
|Personalized ADHD Care Plans|
|Certified Medical Practitioners|
|Ability to Prescribe Medications|
|Offers Stimulants for ADHD Treatment|
|Service in All 50 States|
|Ease in Changing Providers|
|Complies with HIPAA Regulations|
ADHDAdvisor.org Overall: ADHDAdvisor.org has become my service of choice because it offers all the treatments I need in one place. While I wish it accepted insurance, I’m delighted with the care I’ve received and would recommend it to others.
Cerebral Overall: Cerebral is similar to ADHDAdvisor.org, offering comparable services, monthly subscription plans, and personalized care. Still, I avoided biting the bullet and paying upfront in case I was unhappy with the provider.
Done Overall: If I only needed medication, I would have chosen Done for my ADHD treatment. It’s affordable and simplifies the refill process, but since it doesn’t offer therapy, it couldn’t meet all my needs.
Why I Switched to ADHDAdvisor.org
I had a positive experience with Done from start to finish, but they didn’t have what I was looking for. It seems like it would be a valuable service for adults who already have ADHD or strictly need medication, but I’d rather start small and only try more intensive treatments if needed.
As a result, I started looking for other options and came across ADHDAdvisor.org. Like Done, ADHDAdvisor.org has a similar evaluation process, convenient scheduling times, and a medication management monthly subscription. But ADHDAdvisor.org also offers therapy and success coaching for their patients (as well as subscriptions for each service), so I started the diagnosis process again and met with one of their clinicians (not to mention for $50 less than Done).
Now, I’m set up with a personalized treatment plan involving non-stimulant medication and therapy through ADHDAdvisor.org. I’m happy with my provider’s care and accessibility, whether I want to make an appointment or message them. While Done has its benefits, ADHDAdvisor.org is the better service for my individual needs. To get started, all you need to do is take the free assessment on ADHDAdvisor.org and schedule an initial diagnosis appointment.
Done ADHD Frequently Asked Questions
Still have questions about Done? Here are some of the most common inquiries about the ADHD service.
Can you trust Done ADHD?
Yes, Done appears to be a trustworthy and reputable service that adheres to federal and state telemedicine regulations. However, it’s worth noting the DEA launched an investigation into Done’s practices in 2022 as part of a crackdown on telehealth platforms and controlled substance prescriptions.
How much does Done’s services cost?
Done costs $199 for the initial diagnosis appointment ($20 upfront and $179 after the appointment). Patients who wish to continue services pay $79 monthly for the membership plan, which includes video consultations, refill requests, and unlimited messaging with their provider and care team.
Does Done offer refunds?
Done claims to offer a “100% satisfaction guarantee” on its website, but its refund policy is a gray area. It says that all purchases are final, and it’s their discretion to issue a refund or credit. However, members can cancel their monthly subscription at any time.
Can Done prescribe medication?
Yes, Done’s team of licensed mental health clinicians can prescribe ADHD medications. However, telemedicine stimulant prescriptions require an in-person referral or may be rejected by certain pharmacies. It’s best to consult with your provider to determine what medications they offer and how to get them per your local regulations.
|Treatment Cost||– Initial diagnosis appointment: $20 deposit + $130 after the appointment |
– 1x therapy appointment: $175 ($140 per week with a subscription)
– 1x medication management session: $150 ($100 per month with a subscription)
– 1x success coaching session: $90 ($75 per week with a subscription)
– Medication management and therapy subscription: $380 per month (1x medication management and 2x therapy appointments)
– Bi-monthly therapy subscription: $280 per month (2x therapy appointments)
|– Initial diagnosis appointment: $20 deposit + $179 after the appointment. |
– Monthly membership (video consultations, online messaging, prescription refills): $79
|Treatment Options||Medication management, virtual therapy, and success coaching sessions (frequency may vary)||Medication management|
|Personalized Treatment Plans||Medication only|
|Ability to Change Providers|
|Available States||35 states||36 states + the District of Columbia|
|Provider Qualifications||MDs, PMHNPs, and fully licensed therapists||MDs, DOs, and PMHNPs|
|Scheduling Availability||Flexible scheduling with morning to evening availability 7 days a week||Flexible scheduling with morning to evening availability, 7 days a week, virtual or in-person|